Resize text-+=
Co-op Connections Card

Expe­ri­ence sav­ings on restau­rants, golf, shop­ping, trav­el, fam­i­ly fun, auto­mo­tive, movies, insur­ance… every­thing you can imag­ine is here. Co-op Con­nec­tions has the best deals all in one place.

Login
Sign Up

Report an Outage

We do every­thing we can to always keep the pow­er on, but out­ages will inevitably hap­pen from time to time. The AMI (Advanced Meter­ing Infra­struc­ture) tech­nol­o­gy employed at Coastal Elec­tric can and usu­al­ly does deter­mine if a meter is with­out pow­er. It’s impor­tant to let us know imme­di­ate­ly when the pow­er goes out.

Before you report your out­age, check your home break­ers. Learn how in the video at the bot­tom of this page.

Please remem­ber not to use email or social media as a means of report­ing a pow­er out­age. Social media is not tied to our out­age man­age­ment sys­tem, and email may not be acces­si­ble for a vari­ety of rea­sons, includ­ing the pow­er out­age itself. Also, tune into local tele­vi­sion and radio sta­tions for reports.

Outage FAQ

First, check your home­’s break­er pan­el, fuse box, and any out­door dis­con­nects to make sure the out­age is not due to a tripped break­er or fuse in the pan­el.

Sec­ond, check to see if sev­er­al of your neigh­bors’ pow­er is off. This will help you deter­mine if the prob­lem exists inside your home or is a result of a pow­er out­age on our lines.

You have sev­er­al options here. First, you can call our auto­mat­ed Tele­Pay sys­tem – which you will also see list­ed as our Out­ages num­ber – at 843–538-5800. It’s quick and easy and updates our out­age com­put­er instant­ly. Or, if you have a smart­phone or tablet, you can report an out­age using the SmartHub App avail­able free from the Google Play store or the Apple App Store. Last­ly, you may call our offices at 843–538-5700 to report your out­age.

Call any time you have a pow­er out­age. We are here to serve you. Once you report the out­age, there is no need to report it again unless you have an emer­gency. Be assured that our crews are doing every­thing pos­si­ble to restore your pow­er as soon as pos­si­ble. Unnec­es­sary calls pre­vent those who have not report­ed their out­age from get­ting through or gen­er­ate mul­ti­ple out­age tick­ets for the same loca­tion.

View Out­age Map

Video: How to Check Circuit Breakers

Video: How to Check Circuit Breakers

How to Check Cir­cuit Break­ers

Parts of your home – includ­ing out­lets and entire walls – can lose pow­er when cir­cuits are over­loaded. If pow­er goes out unex­pect­ed­ly in part of your home, con­sid­er check­ing your home’s cir­cuit break­ers before call­ing to report an out­age.

Here’s how to do it:

Find your elec­tri­cal pan­el or break­er box. Inside, you’ll see black switch­es. These are the cir­cuit break­ers.

If a cir­cuit break­er is tripped, it may appear to be in the same posi­tion as the oth­ers. But it won’t be ful­ly in the ON posi­tion. The switch will feel a lit­tle loose when you wig­gle it.

Find the affect­ed break­er and flip it to the OFF posi­tion. If you don’t think there is an elec­tri­cal over­load, try flip­ping the break­er back to the ON posi­tion.

If the break­er trips again and you do sus­pect an elec­tri­cal over­load, unplug any appli­ances or oth­er items in the area not receiv­ing pow­er, then flip the break­er back to the ON posi­tion.

Wait a few sec­onds, then slow­ly begin plug­ging in and turn­ing on the equip­ment to deter­mine which item is caus­ing the over­load. If the cir­cuit trips again when an item is plugged in, that item is caus­ing the over­load. Try mov­ing it to a dif­fer­ent out­let in your home.

If the cir­cuit con­tin­ues to trip, or if it won’t flip the ON posi­tion, stop try­ing to reset the break­er. There may be a prob­lem with the cir­cuit or with the break­er itself. If that’s the case, you’ll need to con­tact a qual­i­fied elec­tri­cian imme­di­ate­ly.

Ques­tions? Con­tact us to learn more.

Start typing and press enter to search