My Account
New Look, New Features, New Tools
The SmartHub Redesign is Here!
Our SmartHub web portal now has an all-new look and feel. Keeping track of your energy usage, controlling methods of payment and billing options, changing personal information, reporting an outage, and much more are easier than ever.
Whether you are brand new to SmartHub or have been using it for a while, the short video on the left will walk you through the new features and improvements that will help you better manage your account.
Could Your Home Use a Checkup?
A lack of insulation or a minor air leak can add up to big bills, especially during the winter and summer months. That's why Coastal Electric offers our members Home Energy Check-Ups free of charge. We'll evaluate your home, show you problem areas, make recommendations, and supply you with useful information you can to keep your home energy efficient – and your bills down – year-round.
Help Keep Energy Prices Down
Beat the Peak is a free and voluntary effort to help control energy costs for all cooperative members by reducing electricity use during the time of day when demand peaks, such as bleak winter mornings or steamy summer afternoons. Members sign up to be alerted when wholesale electricity prices spike. These alerts encourage members to reduce energy use during these times and provide tips on how to do that, keeping costs down for everyone.
Coastal Electric Cooperative Earns An ACSI® 2023 Customer Satisfaction Award
Coastal Electric Cooperative earns this award based on data modeled by the ACSI® in 2023. Award criteria are determined by the ACSI based on customers rating their satisfaction with CEC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.