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Reading and Understanding Your Bill

Learn every­thing you need to know about your Coastal Elec­tric Coop­er­a­tive ener­gy bill – how to read it and under­stand the charges. Mouse over the arrows to learn about each sec­tion of your Coastal Elec­tric Bill. You can also down­load Under­stand­ing Your Bill [PDF] .

A sample CEC electric bill with descriptions of each section.

Who do I call if I have ques­tions? Call CEC at the phone num­ber indi­cat­ed or stop by our office.

For what loca­tion is this bill? This is the descrip­tion for this ser­vice loca­tion. If incor­rect or blank, please pro­vide the cor­rect infor­ma­tion on the return stub.

Did CEC receive my last pay­ment? This sec­tion shows total activ­i­ty since your last bill, end­ing with your bal­ance for­ward, if any. If any of this infor­ma­tion does not match your records, call the CEC office.

How do I make my pay­ment? Be sure to return the bot­tom por­tion of the bill with your pay­ment.

  • Mail your pay­ment in the return enve­lope pro­vid­ed OR
  • Pay in per­son at the CEC office/payment kiosks OR
  • Set up recur­ring bank draft OR
  • Pay online at coastal.coop OR
  • Pay by phone using the auto­mat­ed sys­tem

Cus­tomer Account Num­ber. Please use this num­ber in cor­re­spon­dence with the office, to report out­ages, or to reg­is­ter as an online or mobile user through the SmartHub online billing sys­tem.

What have I been billed? A detailed list of charges for this bill will be shown for your infor­ma­tion. Also appear­ing on your state­ment will be your cur­rent KWH usage and ser­vice dates in this billing.

Is my account past due? In order to avoid pay­ing a poten­tial late pay­ment charge, please make your pay­ment by the due date shown on your state­ment.

What do I owe and when is it due? The total amount due upon receipt of this bill is shown. If this amount is not paid, your account is sub­ject to dis­con­nect.

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