We understand that coronavirus has created financial hardships for many of our members. Once the state of emergency order is lifted by the governor, we will begin transitioning back to normal business operations. If you are having difficulty paying your bill during this period, we need to hear from you so we can help ease the transition back to normal.
Until the state of emergency is lifted, we urge you to stay current with your bill as long as possible to avoid building up a large balance that will have to be paid when services return to normal. If you are having financial difficulty, you may contact Lowcountry Community Action Agency for payment assistance. Applications are available at their office at 1605 Jefferies Highway. You will need a copy of your most recent electric bill to submit with your application.
If you are currently making payments on your account, Thank you. If you have not made a payment, please consider doing so if you are able. Payments can be made at our office, at our payment kiosks, on SmartHub, or by calling (843) 538-5800.
After the state of emergency is lifted by Governor McMaster, we will send out notices to all accounts that still have past due balances. The notice will include the past due balance and the disconnect date. If you are able, please make payments. If you are unable to pay the past due balance, please contact our office BEFORE the disconnect date on your notice so we can work our payment arrangements in order to avoid interruption of your electric service.
Coastal Electric is here to help our members during this difficult time. Our community is strong, and we will get through this together.